> ## Documentation Index > Fetch the complete documentation index at: https://docs.hellotars.com/llms.txt > Use this file to discover all available pages before exploring further. # Advanced Settings > Configure LiveChat notifications, canned responses, and manage agent accounts This guide covers everything under **Settings → LiveChat** in Tars. These settings control how your agents are notified about incoming conversations, what quick-reply shortcuts are available to them, and how agent accounts are managed. *** ## How to access LiveChat Settings 1. Click on the **Profile icon → Settings** in the left sidebar. 2. Under the **LiveChat** section in the left panel, you'll find three sub-sections: **Notifications**, **Canned Responses**, and **Users**. LiveChat Settings page showing the three sub-sections: Notifications, Canned Responses, and Users *** ## 1. Notifications The Notifications section lets agents control how they are alerted to new incoming conversations or messages. These settings are per-agent and apply only to the currently logged-in user. **Audio Notifications** — Plays a sound whenever a new message or conversation arrives. You can toggle this on or off, and use the **Test Sound** button to confirm your audio is working. The status field will show whether audio has been verified in your browser. If the status shows "not yet verified", click **Test Sound**. Your browser may need permission to play audio. **Browser Notifications** — Shows a desktop push notification when a new message arrives while the Tars tab is in the background. Toggle it on and check that the permission status reads "Browser permission: granted." If not granted, check your browser's site settings and ensure Tars has notification access. Notifications settings showing Audio Notifications toggle and Browser Notifications toggle *** ## 2. Canned Responses Canned Responses are pre-written message templates that agents can quickly insert during a live chat using a shortcut keyword — helping maintain consistency and speeding up response time. ### Viewing responses All canned responses are listed with their shortcut keyword and full message text. For example: * `/call` → Do you require a call back so that we can assist you? * `/hello` → Hello, Hope you are doing well. Canned Responses list showing shortcut keywords and their full message text ### Adding a new response 1. Click **+ Add Response** in the top-right corner. 2. Enter a shortcut keyword (must start with `/`). 3. Enter the full message text and save. Add Response form with shortcut keyword and message text fields ### Editing or deleting Use the **pencil icon** to edit or the **trash icon** to delete any existing response. ### Importing responses in bulk via CSV If you have multiple canned responses to add at once, you can import them using a CSV file instead of adding them one by one. 1. Click **Import CSV** in the top-right corner. 2. In the modal that appears, upload a CSV file with exactly two columns: `short_code` and `content`. Maximum 100 rows. 3. Drop your file into the upload area or click **browse** to select it. (.csv files only) 4. Once uploaded, the responses will be imported automatically. Not sure about the format? Click **Download template CSV** in the import modal to get a pre-formatted file you can fill in and upload. ### Using in chat While in a live chat, type `/` followed by your shortcut. The matching response will appear as a suggestion — press Enter or click to insert it. Live chat showing a canned response suggestion appearing after typing a shortcut keyword *** ## 3. Users The Users section lets administrators manage agent accounts for LiveChat. ### Active users Displays all agents who currently have access to LiveChat. For each user you can see: * Their name, email, and avatar initials * Their online status (green dot = online, grey dot = offline) * Their assigned role (Agent or Administrator) Active Users list showing agent names, emails, online status, and roles ### Inviting a new agent 1. Click **+ Invite Agent** in the top-right corner. 2. Enter the agent's email address. 3. Select a role — **Agent** or **Administrator**. 4. Click **Send Invitation**. Invite Agent dialog with email field and role selection dropdown The invited agent will appear under **Pending Invitations** until they accept. If no invitations are pending, you'll see "No pending invitations." ### Managing roles Admins can change any agent's role directly from the Active Users list using the role dropdown next to their name. Available roles: * **Agent** — can handle live chat conversations * **Administrator** — full access to LiveChat settings and conversations Active Users list showing the role dropdown with Agent and Administrator options ### Removing an agent Click the **trash icon** next to any agent to remove them from the LiveChat workspace. *** ## Frequently asked questions Yes. Notification settings (audio and browser) are per-agent. Each agent can toggle them independently without affecting other team members. The agent will immediately lose access to LiveChat. Any active conversations they were handling will need to be reassigned or will remain unassigned until another agent picks them up. There is no hard limit for manually added responses. For CSV imports, the maximum is 100 rows per upload. You can do multiple imports if you need more.