> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hellotars.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Live Chat support

> Get real-time assistance from our support team

Live Chat provides instant access to our support team for real-time assistance with platform questions, technical issues, and implementation guidance.

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/tars-c52ebe98/images/dashboard/support/step-2-Live%20Chat.png" alt="Live Chat option in support dropdown menu" />
</Frame>

## Accessing live chat

<Steps>
  <Step title="Click Live Chat" icon="headset">
    In the support dropdown menu, click on `Live Chat` to open the support chatbot widget.

    <Check>
      This opens the TARS AI Support chat widget on the right side of your screen.
    </Check>
  </Step>

  <Step title="Interact with support bot" icon="robot">
    Engage with the TARS AI Support chat widget to efficiently resolve your
    queries. For best results, provide detailed descriptions of your issues or
    questions. Utilize the voice input feature for convenience, and remember that
    the AI is designed to offer instant responses and escalate complex issues to
    human agents when necessary.

    <Info>
      **AI-powered support**: The chat widget is powered by AI to provide instant
      responses to common questions and can escalate complex issues to human
      support agents.
    </Info>
  </Step>

  <Step title="Get real-time assistance" icon="comments">
    Get immediate help with platform navigation, technical issues, and implementation guidance. The AI-powered chat provides instant responses and can escalate complex issues to human agents.
  </Step>
</Steps>

## Other support options

<CardGroup cols={2}>
  <Card title="Video tutorials" icon="video" href="/platform-fundamentals/platform-tour/support/video-tutorials">
    Watch step-by-step guides
  </Card>

  <Card title="Schedule a demo" icon="calendar" href="/platform-fundamentals/platform-tour/support/schedule-demo">
    Book a personalized session
  </Card>
</CardGroup>