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Creating an Agent from scratch gives you complete control over every aspect of your AI Agent’s behavior, personality, and capabilities. This approach uses the visual builder to design custom conversation flows and configure advanced settings.

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What you get

Complete customization control
  • Custom personality: Define your Agent’s tone, style, and communication approach
  • Flexible workflow: Design conversation flows that match your specific use case
  • Custom responses: Craft unique responses for different scenarios
  • Integration flexibility: Connect any tools or knowledge bases you need
  • Brand alignment: Ensure your Agent perfectly represents your brand voice

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Perfect for

  • Unique use cases: When you have specific requirements not covered by templates
  • Brand-specific agents: When you need complete control over personality and tone
  • Complex workflows: When you need sophisticated conversation logic
  • Custom integrations: When you need to connect specific tools or systems
  • Learning purposes: When you want to understand how agents work from the ground up

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Step-by-step creation process

1

Click Create from Scratch card

Navigate to the Create Agent page and click on the Create from Scratch card to begin the process.
Create Agent page showing the Create from Scratch card option
This opens a modal dialog where you can configure your custom Agent.
2

Configure basic details

In the modal, provide the essential information for your Agent:
Agent configuration modal with name, description, and icon options
Required fields:
  • Agent Name: Enter a descriptive name for your Agent.
  • Description: Provide a brief description of your Agent’s purpose.
  • Icon: Click the shuffle button to cycle through available icons or keep the default.
    Choose a name and description that clearly communicate your Agent’s purpose to users.
    Once configured, click Create Agent to proceed to the builder canvas.
3

Access the builder canvas

After clicking Create Agent, you’ll be redirected to the Make section’s builder canvas.
Builder canvas interface showing the visual workflow designer
The builder canvas provides a visual interface for designing your Agent’s conversation flow.
4

Add gambits to your workflow

Click the + (plus) icon in the top-left corner of the builder canvas to open the gambits panel.
Builder canvas with plus button highlighted to add gambits
This opens a panel containing all available gambits for building your Agent’s workflow.
5

Select and add Agent gambit

In the gambits panel, you’ll see various gambit types. For a simple Agent flow, select the Agent gambit.
Gambits panel showing different gambit types including Agent gambit
Available gambit types:
  • Agent gambit: Core conversation logic and AI behavior
  • Integration gambit: Connect external services and APIs
  • Tool gambit: Add specific functionality and actions
  • Knowledge gambit: Connect to knowledge bases and information retrieval
  • User input gambit: Handle user interactions and data collection
You can either:
  • Click the Agent gambit to add it to the canvas
  • Drag the Agent gambit from the panel to your desired location on the canvas
Agent gambit being dragged from panel to canvas
Agent gambit successfully added to the builder canvas
The Agent gambit is now added to your workflow canvas and ready for configuration.
6

Configure the Agent gambit

Click on the Agent gambit in your canvas to open the configuration modal.
Agent gambit configuration modal with various settings options
Agent gambit configuration modal with various settings options
Configuration options include:
  • Welcome Message: Define how your Agent greets users.
  • Prompt: Set the core instructions and personality for your Agent.
  • LLM Model: Choose the language model that powers your Agent.
  • Advanced Settings: Configure chat history, temperature, markdown support, and more.
    Advanced Configuration: For more information about Agent gambit configuration visit here.
    Quick Start: You can use the default settings to get started quickly and customize your Agent later as needed.
7

Publish your Agent

Once you’ve configured your Agent, click the Publish button in the top-right corner of the builder canvas.
Publish button highlighted in the builder canvas interface
Publishing makes your Agent live and ready for user interactions.
8

Test and launch your Agent

  • Preview in Builder
  • Launch in New Tab
Click the Preview button to open the chatbot window on the right side of the builder canvas.
Preview button highlighted next to the publish button
Chatbot preview window opened on the right side of the builder
Both options allow you to interact with your Agent in real-time to test its responses and behavior.

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Next steps

After creating your Agent from scratch:
  1. Test thoroughly: Use both preview and launch options to test different conversation scenarios
  2. Refine configuration: Adjust the Agent gambit settings based on your testing results
  3. Add more gambits: Expand your workflow with additional gambits for complex interactions
  4. Monitor performance: Track user interactions and optimize based on real usage patterns
Start Simple: Begin with a basic Agent gambit configuration and gradually add complexity. You can always enhance your Agent’s capabilities by adding more gambits and fine-tuning settings.
Testing is Essential: Always test your Agent thoroughly before deploying to production. Use both preview and launch options to ensure your Agent behaves as expected across different scenarios.
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